Our Customer Charter

We feel strongly that it's important to give our residents a good service. Flourish Homes is part of Aster Group and across the Group residents and staff worked together to come up with a new Customer Charter which sets out exactly what you can expect from us.

Our Customer Charter states:

What you feel counts, what we do matters

Here’s what we will do:

•  Make sure all of our services give you value for money

• Welcome your views and report back on the actions we are going to take

• Offer different ways of contacting us and respond promptly

• Treat you with respect, being sensitive to your individual needs

• Be honest and open, keeping to our promises

• Say ‘sorry’ when we make a mistake and work with you as we learn to get it right

• Keep your personal information safe

We recognise that excellent customer care is the key to our success. To help us achieve this we ask you to:

• Tell us what we can do better

• Treat us and other customers with politeness and respect

• Be honest and open

You can download a copy of our Customer Charter below and here's our Customer Care policy.

Aster Group Customer Charter