Please do not use the online form to report emergency repairs. Please ring us on one of the numbers below.
We provide an emergency service for general repairs, 24 hours a day, all year round. To report an emergency repair you just need to think about what time of day or night it is and use the right freephone number (below).
What is an emergency repair?
An emergency repair would be something that has gone wrong and, if it was not fixed or made safe straightaway, could hurt you or cause structural damage to your home.
Otherwise it is an urgent or routine repair. Please remember, if you report a repair as an emergency and give false or misleading information which leads to an unnecessary visit by our contractor, we will charge you for the emergency call-out.
If you need to report an emergency repair please use one of these free numbers:
Is it anything to do with gas?
Then call
0808 178 5900 (anytime day or night)
If gas isn't involved call:
In normal office hours
(Monday to Friday 8.30am to 5pm)
0800 068 8873
Outside office hours
(in the evening, at the weekend or bank holidays)
0870 770 5314
Find out more about how we will prioritise repairs.
