We are committed to maintaining your home to a high standard so we will carry out certain repairs if things go wrong. You can help us by reporting repairs as soon as possible and by letting us into your home. When reporting a repair, we need to know:
- your name, address and contact phone numbers
- full details of the repair; and
- when you are at home for the work to be done, or a contact number for the contractor to make an appointment with you. We can now make appointments straightway.
We are responsible for many repairs, mainly to the structure of the building. We expect you to keep your home clean, tidy and in good condition. This includes decorating the inside of your home, and making sure that any shared areas are kept clean and tidy.
Routine repairs will normally be carried out within 20 working days of reporting it.
Who is responsible for which repairs?
You can find out whether it's your responsibility to repair something or whether it's ours in your tenants’ handbook.
To report a routine repair you can phone the office or send a form from this website.
Call us during normal office hours
(Monday to Friday 8.30am to 5pm)
0800 068 8873
Report a repair online]
You can fill in this online form to report a repair that isn't an emergency.
Please do not use this form to report emergency repairs
Find out more about emergency repairs here.
